Luis Delgado

Luis Delgado

IT Technician Tier 2

Analytical Technical Support representative adept at resolving complex network issues. Critical Thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situation with well-developed people skills.!

Work Experience

Summit-Broadband / Orlando, FL

IT Technician Tier 2

March 2016 - Current

Working with other agents to assist in repair of custmer issues with video, phone and internet issues.

Assist in all issues via chats and ticket system.

See more at Summit-BroadBand.com.

Petz Enterprise / Orlando, FL

IT Technician

July 2014 - February 2016

Providing tech support for local networks and Tax returns softwares (Crosslinktax)to Businesses in Tax return season.

Interact with customers in response to inquiries, concerns, and requests about products and services, research using available resources, including article database systems

See more at PetzEnterprise.com.

BB Americas / Swansea, IL

Tech Support + Moderator + Simultaneos translator/p>

June 2010 - December 2015

Providing tech support to remote broadcasting to live lessons in two lenguages, moderating chats between students and Instructors.

Translating live lesson to Spanish or the questions to English for the Instructors.

Educating students to update browsers and download the proper tools to watch lessons without delays.

See more at CabalaCentroEstudios.com.

Education

Escuela de Odontologia - Saltillo, MX

Surgeon Dentist, 1994

License for Mexico.

New Horizon - Orlando, FL

CCNA, CCNA Security, MTA+, Security+, 2016 - 2017

Network package study / Diplomas

Lynda.com - Online

HTML, SEO, CSS, JS, GITHUB, GIT, Etc.. 2018

Webdeveloper, SEO, Social Media.