Work Experience
Summit-Broadband / Orlando, FL
IT Technician Tier 2
March 2016 - Current
Working with other agents to assist in repair of custmer issues with video, phone and internet issues.
Assist in all issues via chats and ticket system.
See more at Summit-BroadBand.com.
Petz Enterprise / Orlando, FL
IT Technician
July 2014 - February 2016
Providing tech support for local networks and Tax returns softwares (Crosslinktax)to Businesses in Tax return season.
Interact with customers in response to inquiries, concerns, and requests about products and services, research using available resources, including article database systems
See more at PetzEnterprise.com.
BB Americas / Swansea, IL
Tech Support + Moderator + Simultaneos translator/p>
June 2010 - December 2015
Providing tech support to remote broadcasting to live lessons in two lenguages, moderating chats between students and Instructors.
Translating live lesson to Spanish or the questions to English for the Instructors.
Educating students to update browsers and download the proper tools to watch lessons without delays.
See more at CabalaCentroEstudios.com.
Education
Escuela de Odontologia - Saltillo, MX
Surgeon Dentist, 1994
License for Mexico.
New Horizon - Orlando, FL
CCNA, CCNA Security, MTA+, Security+, 2016 - 2017
Network package study / Diplomas
Lynda.com - Online
HTML, SEO, CSS, JS, GITHUB, GIT, Etc.. 2018
Webdeveloper, SEO, Social Media.